Abrio Living is committed to helping people with intellectual and developmental disabilities live meaningful and fully engaged lives.
We treat our clients like extensions of our Abrio Living family and believe each person is deserving of dignity and respect.
Mission
Our mission is to nurture and improve the human experience.
Vision
To be the provider and employer of choice in the communities we serve.
Our Promise
We promise to preserve choice and increase independence for our customers by delivering compassionate, reliable and innovative services that honor dignity and an ongoing commitment to living a full and engaged life.
Core Values
- Service Excellence: We consistently and competently meet expectations and deliver on our promises to customers, their loved ones, and our team members.
- Empathetic Focus: We work to understand each other’s perspectives and provide support and assistance with respect and dignity.
- Trust: We earn and maintain confidence in our ability to fulfill our promises and to resolve issues fairly.
- Integrity: We do what’s right and not what’s easy, even when no one is watching.
- Purpose: We get to know each person as an individual and help them find, embrace and stay connected to their purpose.
Our Leadership
Rick Hargrove
Chief Executive Officer and Vice President
Rick sets the course for the Abrio family of companies and provides strategic leadership and guidance for the organization and its operational leaders. Part of the organization for 15 years, Rick has served as Abrio’s CEO since 2018, and has been instrumental in expanding the company’s footprint and improving its services.
Growing up, Rick’s aunt was a forerunner in the deinstitutionalization of people with developmental disabilities, which exposed Rick to the importance of this work from an early age. He found himself drawn to the mission to bring dignity and respect to people when they most need it.
Rick has served as the Chair, Vice-Chair, and Treasurer for the Arizona Association of Providers for People with Disabilities (AAPPD). Before his career in home care, Rick served in the Navy for eight years as a submarine sailor.
When he is not working, Rick likes to travel, flip real estate, and watch football with his spouse.
Cindy McClung
Founder and President
After operating Abrio for 20 years, Cindy has transitioned into a semi-retirement. Most of her time is focused on ensuring that Abrio remains loyal to its mission and our values. Cindy loves knowing that our clients are receiving the same level of care that she would have wanted her own family members to receive before Abrio’s services were available.
Times have changed so much since she was young, and Cindy sees the positives of both then and now. She likes knowing that she’s sharing wisdom from the past and the present with her children and grandchildren, so they can make positive and safe choices as they grow up. Her favorite saying to them is, “Evaluate the consequences of your choices, and if you can live with the consequences, good or bad, move forward with confidence.”
In her spare time, Cindy loves spending time with her family, horses, and dogs.
Maureen Plummer
Executive Director
Inspired by raising a son with Down Syndrome, Maureen discovered her passion for helping individuals with intellectual and developmental disabilities and their families. She has been an integral part of the Abrio team since 2007, providing community-based services for older adults and then for children and adults with developmental disabilities.
Since 1997, Maureen has worked professionally with the developmentally disabled community. Her extensive experience includes helping to start an agency to meet the need for services, including group homes and work training, for the diverse needs of the intellectual and developmentally disabled community in Northern Arizona. Her previous experience also includes working in behavioral health, and, before that, as a paramedic for 10 years.
Outside of work, Maureen enjoys spending time outdoors, swimming at the lake and going four-wheeling.
Our Team Approach
The Abrio Living team is committed to improving the lives of our clients through innovative and compassionate care, advocacy, and support.
We are helpers and mentors by nature and are dedicated to helping clients set and achieve goals that lead to increased self-sufficiency and greater fulfillment in all aspects of life.
Each member of our staff undergoes an extensive hiring process that includes:
- Multiple interviews
- Comprehensive criminal background checks
- Driving record checks
- A thorough drug screening
- Class 1 fingerprint clearance from Arizona Department of Public Safety
Once hired, all Abrio Living team members are equipped with training, orientation, and support to help them feel confident in their roles and in providing a variety of care needs.
Each team member also undergoes state-developed training, which includes:
- CPR and first aid
- Client rights review and instruction
- Behavior management
- Physical aggression management
- Medication administration
- Habilitation goals
- and more
Our team members also act as advocates for the individuals they assist and are trained to recognize possible signs of illness, abuse, or neglect. Each employee is supervised and evaluated regularly to ensure they consistently provide high-quality care.
Satisfied Families
At Abrio Living, we are proud of the meaningful relationships we’ve developed with individuals with intellectual and developmental disabilities and their loved ones. We help build these trusting connections by providing innovative, respectful, compassionate care and support throughout the greater Phoenix area.
We proudly deliver on our promise to increase independence for our customers and to help them live full and engaged lives.
To learn more about the strength of these relationships and the positive experiences people have had partnering with Abrio Living, please read these testimonials from our customers: